Sales information

1. Deposit:

  • When booking, a deposit of 30% of the full price by credit card is requested. The 70% balance will be charged by the hotel 15 days before the date of arrival.

2. Cancellation Policy:

  • The deposit charged at the time the reservation is made will be refunded in full if written cancellation is received by the hotel at least 15 days before the expected arrival date. A 15€ administration fee will be charged by the hotel.
  • For all cancellations received less than 15 days before the expected arrival date, the total amount of the reservation will be due and will be charged to your credit card by the hotel.
  • For all no-shows on the expected arrival date the total amount of the reservation will be due and will be charged to your credit card by the hotel and the whole stay will be cancelled automatically.
  • For any departure before the initially reserved departure date the total amount of the initial stay will be due and will be charged to your credit card by the hotel.

3. Arrival at the hotel:

  • The credit card used to pay the deposit for the reservation must be presented to the receptionist at the check-in, as well as a passport or id card showing the same name and surname as the one on the credit card.
  • A payment will be required once the extras bill for products consumed and charged to the room throughout the stay reaches €500.
  • We will charge an amount of 90.00 € for all the keys lost or not returned by post.
  • The City Tax of La Croix Valmer is an overcharge of 1.65 € per person per night.
  • Hotel rooms are available on the day of arrival from 3:00pm ; check-out time 11:00am.
  • All our rooms are no smoking rooms ; please abstain from smoking in your room, our terrace and the garden are at your entire disposal.
  • We do ask parents to ensure that their children are accompanied in the public areas of the Hotel, especially around the swimming-pool and in the lift.
  • We welcome your pet at l’Orangeraie at a daily rate of 18€. Please inform us when you make your room reservation. Note that pets are forbidden on the swimmping-pool area.