Terms of sales

  1. Deposit and Cancellation Policy:
    At the time of booking, a full credit card number will be requested as a guarantee.

    Cancellation Policy:
    -Cancellation up to 10 days prior the arrival date : 39 € fees.
    -Cancellation 9 days and less prior the arrival date : 100 % of the stay.

    We do not ask for a deposit at the reservation.
    The full prepayement will be charged 9 days prior the arrival date.

    – For No-shows on the expected arrival date, the full amount of the stay will be kept by the hotel and the whole stay will be cancelled automatically.

    – For any departure before the scheduled departure date, the full amount of the initial stay will be kept by the hotel.

  2. Arrival at the hotel:
    – The credit card used to pay the deposit at the time of the reservation must be presented at the time of check-in, as well as identification showing the same name and surname as on the credit card used.
    – A payment will be required once the extras bill for products consumed and charged to the room throughout the stay reaches 500€.
  3. The City Tax of La Croix Valmer is an overcharge of 1.65 € per person per night.
  4. Hotel rooms are available for check-in from 3:00pm. Check-out time is 11:00am.
  5. We kindly advise you that the hotel will not supply the towels for the swimming-pool. Please bring with you a sarong or your own towels. (Swimming-pool towel are sold at the hotel reception)
  6. All our rooms are non-smoking rooms : Please respect this notice and refrain from smoking in your room. Our terrace and garden are at your entire disposal.
  7. We do ask parents to ensure that their children are accompanied in the public areas of the Hotel, especially around the swimming-pool and in the lift.
  8. We welcome your Pet at l’Orangeraie at the daily rate of 18€ . Please inform us when making your reservation. Note that pets are forbidden on the swimmping-pool area.
  9. We will charge an amount of 90.00 euros for any loss of room key or, not returned via post.
  10. Continental Buffet Breakfast is not included.
    The price is 15.90 euros per adult, 10 euros per child under 12 years old and free per child under 5 years old.
  11. The restaurant is open from April till end of September, every day except Tuesdays. (Specific dates subject to change)

After contacting the customer service, and without a satisfactory response within 15 days, the customer may contact the Tourism and Travel mediator, whose contact details are given below:

Médiation Tourisme et Voyage
BP 80 303
75 823 Paris Cedex 17 
Site internet : www.mtv.travel