- Deposit and Cancellation Policy:
At the time of booking, a full credit card number will be requested as a guarantee.
-Cancellation up to 10 days prior the arrival date : 39 € fees.
-Cancellation 9 days and less prior the arrival date : 100 % of the stay.
We do not ask for a deposit at the reservation.
The full prepayement will be charged 9 days prior the arrival date.
– For No-shows on the expected arrival date, the full amount of the stay will be kept by the hotel and the whole stay will be cancelled automatically.
– For any departure before the scheduled departure date, the full amount of the initial stay will be kept by the hotel.
- Arrival at the hotel:
– The credit card used to pay the deposit at the time of the reservation must be presented at the time of check-in, as well as identification showing the same name and surname as on the credit card used.
– A payment will be required once the extras bill for products consumed and charged to the room throughout the stay reaches 500€.
- The City Tax of La Croix Valmer is an overcharge of 1.65 € per person per night.
- Hotel rooms are available for check-in from 3:00pm. Check-out time is 11:00am.
- We kindly advise you that the hotel will not supply the towels for the swimming-pool. Please bring with you a sarong or your own towels. (Swimming-pool towel are sold at the hotel reception)
- All our rooms are non-smoking rooms : Please respect this notice and refrain from smoking in your room. Our terrace and garden are at your entire disposal.
- We do ask parents to ensure that their children are accompanied in the public areas of the Hotel, especially around the swimming-pool and in the lift.
- We welcome your Pet at l’Orangeraie at the daily rate of 18€ . Please inform us when making your reservation. Note that pets are forbidden on the swimmping-pool area.
- We will charge an amount of 90.00 euros for any loss of room key or, not returned via post.
- Continental Buffet Breakfast is not included.
The price is 15.90 euros per adult, 10 euros per child under 12 years old and free per child under 5 years old.
- The restaurant is open from April till end of September, every day except Tuesdays. (Specific dates subject to change)
After contacting the customer service, and without a satisfactory response within 15 days, the customer may contact the Tourism and Travel mediator, whose contact details are given below:
Médiation Tourisme et Voyage
BP 80 303
75 823 Paris Cedex 17
Site internet : www.mtv.travel